We do our best to ensure quick delivery of our products. However, our products are mainly made to order and delivery times can vary from few days to 2 weeks depending on the item. Please check precise delivery time directly on item pages FEDEX & GLS are our couriers for all shipments, depending on geographical area. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse.
All orders are processed automatically and we are unable to expedite or delay shipping times.
At this time we are unable to ship orders to General Delivery and P.O. Boxes. Orders made to any of these addresses will be cancelled.
Enjoy our Worldwide complimentary shipping.
As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.
If more than 24 hours have passed and you still haven’t received an Order Confirmation email, please Check your spam folder and make sure that our emails are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications. If this doesn’t work, contact us.
Cbmadeinitaly.com accepts the following payment methods:
Credit Card: Visa, MasterCard AND American Express; Visa Electron;
The total will be charged to your card when the order is shipped.
- PayPal: easily shop online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a new PayPal account, visit the website paypal.com.
- Bank transfer: Easily transfer money to our Bank account:
Banca Intesa Sanpaolo
Corso Garibaldi, 86
Bank Branch: 01877
Account Number: 01877 / 1000 / 00011312
Iban: IT58 Y030 6909 4411 0000 0011 312
As soon as money are deposited to our Bank account, you will receive an email and we will start the order fulfilment.
Purchasing on Cbmadeinitaly.com is reserved for final consumers. Our prices are final ones inclusive of VAT. No custom duties will be applied.
For each order, we issue an invoice; the document will be sent as an attachment in the shipping confirmation email.
Please note: once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.
We currently cannot provide VAT refund.
EXCHANGE AND RETURNS
You can return items purchased on Cbmadeinitaly.com within 14 days of the delivery date following these instructions:
Contact by email to firstname.lastname@example.org to ask for a refund, indicating all orders information.
Make sure the merchandise you return is in its original condition, tags and packaging included. All shoes should be tried on a carpeted or soft fabric surface before wear to prevent scratches or any damages even underneath the soles.
If the returned merchandise will not match the requirements just explained, the shoes will be not considered pristine therefore returnable. In this case the merchandise will be returned to you at your own expense.
Pack the items in the order box (or any rigid carton box).
Contact a courier to arrange the pick-up of your package. Please note that the return is at your own expense.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed.
Please note you can only exchange items for a different size, based on stock availability within the collection or for a same or higher value product. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit or a refund and purchase the new item separately. If you want to directly exchange your purchase with an alternative product, please note that while the return is at your expense, the company will cover the shipment on the new items.
Please note that it is not possible to ask for an exchange or a store credit for customised shoes. RETURN AND EXCHANGES FOR DISCOUNTED PRODUCTS
For products purchased with discounts, in case of return, customers are responsible to handle the return at their own expense. In case of return and exchange, customers are responsible to handle the return at their own expense and they are also charged with the shipping costs of the new products.
We usually accept returns within 3 to 7 business days of their arrival at our warehouse; once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 48 hours of the Return Acceptance Confirmation email.
Bank transfer: Your refund will be issued through wire transfer to a bank account that should be indicated in the Return request email. You will see the refund in your account within 10 business days of the Return Acceptance Confirmation email.